"Get a uname -a from all machines on which software would be installed. Get the name of the database to which the user wants to connect. See if OpenLink has a matching machine and database installation or database installation media. If OpenLink has the requisite materials, OpenLink can build an agent. If OpenLink does not have the operating system or database, the user may need to consider a custom build.\n ALERT Users may use OpenLink's Generic ODBC drivers to connect to databases, for which no database agents exist. These users simply need an OpenLink-supported operating system, which contains 3rd-party drivers that connect to the database. Other users may benefit from Single-Tier or application server configuration Multi-Tier connections, when they have a common database on an uncommon operating system. This latter configuration requires the installation of the database native client on an OpenLink-supported O/S." . . . .