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  • No product should produce a core dump. Core dumps warrant the creation of a bug report. (Update existing bug reports, as appropriate.) Product Support Staff should attach the core file to the report. Moreover, staff must gather the following information from users: 1. Does the database and operating system contain all current patches? 2. Are the patches associated with stability problems? 3. Do Unix kernel tuning parameters match parameters specified by database and o/s documentation? 4. Does the machine have adequate memory and processor resources? 5. Was the database agent re-linked against the database? 6. Is PortHigh set in the [Protocol TCP] section of the Multi-Tier Session Rules Book? This is the oplrqb.ini file that resides in the /bin sub-directory of the server components installation. 7. What happens when users comparison test the following ReUse values: — ifsame process, upto 5 — ifsame application, upto 5 — ifsame database, upto 5 8. Finally, Multi-Tier users should perform the following test: — login to the machine that contains the OpenLink server components. — Run oplshut -s on the command-line. — Compare the output to the Windows Task Manager or Unix ps -ef. — Upgrade server components if oplshut shows fewer processes when compared to the Task Manager or ps.
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